John Clapper from Saginaw, TX
Good service is hard to find!
I recently dropped my 2004 Dutch Star motor home off for an extended warranty claim and was "blown away" at the exemplary work performed.
The motor home had developed cracks along the edge of the shower pan requiring replacing the existing shower enclosure. To remove it, the bathroom vanity and windshield were removed to get the old shower enclosure out and the new one in. When Doug, the head service tech performed a completion of work walk through with me, he exlained to me what he had done. I learned he had corrected damage done to the shower door by the first owners, had installed water shut off valves inside the vanity to protect from possible future water leaks, installed additional support under the shower base and fonally, noticed that one of the ceramic tiles that extended under the shower base was cracked and took it upon himself to replace it. So in addition to the spectacular work done on the on the shower enclosure replacement, the additional tasks Doug performed may not have been provided by other service agencies.
This is "above and beyond" the call of duty. Everyone in the Service Department from Steve, DeWayne, Memo, Doug and the entire staff of techs can be very proud of the work they do and did for me.
This is yet another reason to purchase from this fine company - service after the sale is not always the pleasant experience we would like it to be. I really appreciate this service department.
Mike and Phyllis Irvine from Fairview, TX
I wanted to write this to you to show other customers just how special you and your crew are for anyone looking for a Motorhome or any type of RVs. I want people to know just what kind of family oriented special place you have there.
We can't thank you enough for all the help you have been to us even at this late date after our Motorhome purchase. You are a real angle and everyone at Professional RV Sales have treated Phyllis and I like family since the first day we came there. We have praised you guys to everyone we have met in the RV/Motorhome community and to people who are just considering an RV. More importantly we feel like we have made a few friends at your place that will go long into the future. We would literally come to you for any future Motorhome purchase even if we lived on the southern tip of SouthAmerica. (Then we would move back to North America the next day. LOL !)
We knew right away that you and the rest of your crew there are our kind of people the second we met you and also, like we have told you before, that you were the ones we wanted to deal with because of your down home honesty friendly atmosphere and open transparency on everything you do.
The bottom line is that after visiting literally over two dozen other dealerships, we knew within 5 minutes after we met with you that we found the right place. It's kind of funny in that at first you had just sold a bunch of Motorhomes and didn't quite have the Motorhome with the equipment and price range we were looking for also with the special requirements Phyllis needed. Another way of saying it we needed a $200,000 Motorhome for less than a $100,000 price tag. LOL. So when we visited other dealers and found something close to what we wanted, ( not necessarily price of course) we immediately asked them if they could some how trade it with Professional RV Sales so we could ultimately and buy it from you. Boy did we get some raised eyebrows on those questions. LOL ! Ultimately and amazingly and astoundingly your crew found one perfect for us in every way and did a lot of work on our many special requests which we know many of them you didn't euven bother to charge us for the labor. It just doesn't get any better than that. It was a little later model but it only had 10,000 total driven miles on it and was still brand new inside and out. Many things inside never even had the plastic wrapping taken off yet and even some fixtures had never been mounted. Now it looks, drives, rides and has all the options and many more than a brand new one at a substantially reduced price. You always said you would come through for us but you just blew us away with what you found at the price that you quoted.
It's really hard these days to find real honest people doing business in the rolling stock business like cars, RVs, trailers, etc. it's unfortunate but true. Every single Motorhome dealer we met, and I mean literally around 30 of them with exception of one guy who just sold consignments from his farm, were just out to get as much cash out of my pocket and many wouldn't even discuss doing maintenance on what the sold like the so called biggest dealer in America just south of Dallas. They advertise all over the web. Most also tell you that you get what they sell "as is" and completely leave any inspection up to the buyer which costs a minimum of $300 and then what ever he finds wrong is completely your problem including in many cases safety issues which are illegal here and many other states.
When we found Professional RV Sales it was like finding an oasis in the middle of the desert but much better.
Phyllis and I hope we remain friends for a long time to come. If we can ever do anything for you don't hesitate to ask.
Love and all that mushy stuff,
Mike & Phyllis Irvine
John Griffith from Ft. Worth, TX
I am taking the opportunity to praise your great Sales, Finance and Service staff and express my appreciation for a great sales experience. The entire process, from my initial contact with Butch at the Ft. Worth RV Show, through the follow-up contact with Ron Olsen at your dealership, and ending with Paul's delivery of the unit was an enjoyable, friendly experience. Never once did I feel pressured into buying. Everyone was courteous, helpful and most of all, respectful of my wishes. Your dealership is appropriately named. Again, thank you and I look forward to the same treatment during any future warranty or service experiences.
John J. Griffith
Eunice Williams from Dallas, TX
Dear Friends at Professional Sales RV,
Thanks for all your special care from Ron (salesman) to the family. I love the RV I purchased and as I've said before, it is perfect for my three little Maltese dogs and me.
It could not have been a more pleasant experience and you all have my "Heartfelt Thanks"!
Hope to see you soon - bought the TVs today!
P.S. Dawn - the cakes were delicious!!!!
Cindy Shelton from Grapevine, TX
Thank you for taking care of our battery problem in such a quick manner. Once again you and your staff prove that there are still companies that give excellent service and stand behind what they sell! I will always recommend Professional Sales RV to anyone wanting RV's. Please let your staff know how much we appreciate them.
Richard and Cindy Shelton
T.G. Rand from Tampa Bay, FL
Dear Arnie, Neal, Dean and the entire staff,
I would like to thank you for the wonderful gift and for your thought on my retirement. I always valued you as an excellent dealer and I wish you and your team much success in the future.
James Spivey from Denison, TX
Our spring break last week was really good. Getting the motor home and staying at Grapevine lake was very nice. Everything was restful and easy to setup and get going. We will not have any trouble going â€œfull timeâ€ in June after we retire. Thanks for making the process as easy as it was. Your dealership and people are very helpful and the no pressure concept is a welcome relief to the methods used by other places we shopped. We shopped and compared nationwide for similar homes and your price and options were the best. And it seemed that your selection was only the better quality brands and units which still had a lot of life left to them. I will continue to refer my friends who are looking to browse your website first.
C. Barba from Alabama
I wanted to say thank-you to you your staff and especially Dawn and Darcy. You guys made our entire experience great. We love our "new to us" Mountain Aire and look forward to many happy miles. You have made a customer for life and I'm going to recommend your dealership to everyone I meet that is looking for a quality RV from a quality dealership.
Jack Patterson from Ft. Worth, TX
We are on the road again, currently in Ohio watching the leaves turn into beautiful colors of yellow, orange, amber and red.
I wanted to take this time to thank you and the entire team at Professional Sales RV for making all of our travel experiences better than we could have hoped.
You know our history with other RV dealers and how disappointed we have been.
The Dutch Star is like driving a 37' sports car with the power to climb the mountains of Colorado with ease. The handling with the "Comfort Drive", power and style is beyond any of the "me too" units we have owned in the past.
Your sales department and the personal service we receive from DeWayne and Steve is above and beyond.
Thanks again for the great sales and service experience you have given us.
Chris Helmke from Port Allen, LA
Neal, Penn, Dawn, Arnie, Joyce and Staff,
Just wanted to say how much we appreciate everything you did to get us back on our feet. You all have warmed our hearts and helped us get through this horrifying experience. I don't know if Katrina or dealing with FEMA and the insurance companies was worse. It is a very slow process but it seems the time is flying by because of knowing such special friends like you.
Thanks for everything.
Chris, Kerri and Cody Helmke
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