Rob & Patricia Sachs from N/A
Patricia and I wanted to sincerely thank you, Dawn, Ron and all your co-workers for the wonderful, gracious, courteous, and truly professional (as your name implies!) service-interaction with us. In this present era, it's refreshing, somewhat unique and encouraging that there still is a business like yours that goes well beyond that "extra mile" to satisfy and accommodate your clients interests and needs. Your true empathy and continuing cooperation is appreciated. We absolutely love our Windsport. Major kudos-accolades to all!
Cordially and best regards,
Rob & Patricia Sachs
J. Hale from Texas
Having been a customer of Professional RV for the past 5 years they have always exceeded my expectations. I have worked with many RV dealers over the years but no one has ever come close to Professional RV in Colleyville, TX. Expertise, courtesy,timeliness and promises that mean something define Professional. Not only did I get a great deal on a Newmar product but I have made lifetime friends. Call me anytime for a reference. John Hale 972-241-1820
Chris Helmke from Port Allen, LA
Neal, Penn, Dawn, Arnie, Joyce and Staff,
Just wanted to say how much we appreciate everything you did to get us back on our feet. You all have warmed our hearts and helped us get through this horrifying experience. I don't know if Katrina or dealing with FEMA and the insurance companies was worse. It is a very slow process but it seems the time is flying by because of knowing such special friends like you.
Thanks for everything.
Chris, Kerri and Cody Helmke
Michael Costello from Salt Lake City, UT
Ron, I wanted to say thank you for the great experience we had buying our Airstream. Still two days later, my wife & I were still remarking at how clean the RV was, and how well everything worked. My wife kept telling our friends how your guys fixed any problem and made sure everything was right. There was a broken hinge on a lid that they fixed, and it looks like new. They even found dirt on the awning, and took the time to clean it off. Your company really impressed us. Thank you.
Chuck Weber from Redlands, CA
I just wanted to let you know I made it home last evening. The motorhome ran great, I averaged 13.4 MPG (23' class C, 6.0 Chevy Vortec), 60-62 MPH, with the A/C on, using the cruise control. Very happy with the mileage. Everything worked great. Your directions to I-20 were much appreciated.
I found the new sewer and water hoses- and with the full tank of gas and LP, along with the check of the RV, I can honestly say you guys are a class act. Neal, you went above and beyond what I expected. I will write some internet reviews outlining my experience later this weekend.
We love the motorhome!
Take care, and have a great weekend.
Joe Chaney from N/A
As a first time RV buyer I would like to commend the entire staff at Professional Sales RV. Starting with the sales department, they made the actual purchase a pleasant experience. The delivery department spent a couple of hours with me showing me how everything works, (remember this is my first). Service after the sale is what I really want to brag about, every time I call they are quick to address my concerns. Appointments are always on time and all repairs are accomplished skillfully and properly. I have yet to go back for the same repair. I purchased a Four Winds Siesta which I have enjoyed and with Professional Sales RV's help I should have many years of enjoyment.
Susie and Jack Edwards from Odessa, TX
Wanted to let you all know what a pleasurable experience it was doing business with y'all. We will definitely be doing more business with you as the need arises. Everyone there was extremely nice. Thank you again.
Susie and Jack Edwards
John Griffith from Ft. Worth, TX
I am taking the opportunity to praise your great Sales, Finance and Service staff and express my appreciation for a great sales experience. The entire process, from my initial contact with Butch at the Ft. Worth RV Show, through the follow-up contact with Ron Olsen at your dealership, and ending with Paul's delivery of the unit was an enjoyable, friendly experience. Never once did I feel pressured into buying. Everyone was courteous, helpful and most of all, respectful of my wishes. Your dealership is appropriately named. Again, thank you and I look forward to the same treatment during any future warranty or service experiences.
John J. Griffith
Gary Robben from Flower Mound, TX
Picked up our '05 Sun Voyager last week after the "towing stuff" was added to it and our HHR, and the four tires were installed.
A short note to let you know that DeWayne, Kim, Memo, Chris and two other guys were just great with what they did, complete instructions/advice and being extremely helpful thru the whole order/install process. Everyone went to great lengths to help us. Thanks to them and you, for the tire deal. You have a professional outfit and I'll always use them and give good references.
Mike and Phyllis Irvine from Fairview, TX
I wanted to write this to you to show other customers just how special you and your crew are for anyone looking for a Motorhome or any type of RVs. I want people to know just what kind of family oriented special place you have there.
We can't thank you enough for all the help you have been to us even at this late date after our Motorhome purchase. You are a real angle and everyone at Professional RV Sales have treated Phyllis and I like family since the first day we came there. We have praised you guys to everyone we have met in the RV/Motorhome community and to people who are just considering an RV. More importantly we feel like we have made a few friends at your place that will go long into the future. We would literally come to you for any future Motorhome purchase even if we lived on the southern tip of SouthAmerica. (Then we would move back to North America the next day. LOL !)
We knew right away that you and the rest of your crew there are our kind of people the second we met you and also, like we have told you before, that you were the ones we wanted to deal with because of your down home honesty friendly atmosphere and open transparency on everything you do.
The bottom line is that after visiting literally over two dozen other dealerships, we knew within 5 minutes after we met with you that we found the right place. It's kind of funny in that at first you had just sold a bunch of Motorhomes and didn't quite have the Motorhome with the equipment and price range we were looking for also with the special requirements Phyllis needed. Another way of saying it we needed a $200,000 Motorhome for less than a $100,000 price tag. LOL. So when we visited other dealers and found something close to what we wanted, ( not necessarily price of course) we immediately asked them if they could some how trade it with Professional RV Sales so we could ultimately and buy it from you. Boy did we get some raised eyebrows on those questions. LOL ! Ultimately and amazingly and astoundingly your crew found one perfect for us in every way and did a lot of work on our many special requests which we know many of them you didn't euven bother to charge us for the labor. It just doesn't get any better than that. It was a little later model but it only had 10,000 total driven miles on it and was still brand new inside and out. Many things inside never even had the plastic wrapping taken off yet and even some fixtures had never been mounted. Now it looks, drives, rides and has all the options and many more than a brand new one at a substantially reduced price. You always said you would come through for us but you just blew us away with what you found at the price that you quoted.
It's really hard these days to find real honest people doing business in the rolling stock business like cars, RVs, trailers, etc. it's unfortunate but true. Every single Motorhome dealer we met, and I mean literally around 30 of them with exception of one guy who just sold consignments from his farm, were just out to get as much cash out of my pocket and many wouldn't even discuss doing maintenance on what the sold like the so called biggest dealer in America just south of Dallas. They advertise all over the web. Most also tell you that you get what they sell "as is" and completely leave any inspection up to the buyer which costs a minimum of $300 and then what ever he finds wrong is completely your problem including in many cases safety issues which are illegal here and many other states.
When we found Professional RV Sales it was like finding an oasis in the middle of the desert but much better.
Phyllis and I hope we remain friends for a long time to come. If we can ever do anything for you don't hesitate to ask.
Love and all that mushy stuff,
Mike & Phyllis Irvine
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